All Systems Operational

Best-in-Class SLA Guarantees

The only AI infrastructure with 99.99% platform availability, 99.95% inference SLA, and 13-nines storage durability. We don't just meet industry standards—we exceed them.

99.99%
Platform Uptime
4.3
Max Minutes Down/Month
13
Nines Durability

Uptime Guarantees by Plane

Each plane in our 9-plane architecture carries its own SLA, backed by service credits.

Platform Overall
All Planes Combined
99.99%
Max Downtime 4.3 min/month
Measurement Per Region
API Gateway
Plane 8 — Seat Splicer
99.995%
Max Downtime 2.2 min/month
Latency P95 10ms
AI Inference
Plane 1 — Intel Gaudi3
99.95%
Max Downtime 21.9 min/month
Latency P95 40ms/token
GPU Compute
Plane 2 — RTX PRO 6000
99.95%
Max Downtime 21.9 min/month
Job Start P95 1.5s
CPU Compute
Plane 3 — AMD Turin
99.99%
Max Downtime 4.3 min/month
Job Start P95 750ms
Vector Search / RAG
Plane 4 — Sierra Forest
99.995%
Max Downtime 2.2 min/month
Latency P95 15ms
Storage
Plane 5 — NVMe Tier
99.9999%
Max Downtime 2.6 sec/month
First Byte P95 10ms
Video Processing
Plane 6 — Media Encoders
99.95%
Max Downtime 21.9 min/month
Transcode Start P95 2s
Edge Delivery
Plane 7 — Deep Dish
99.95%
Max Downtime 21.9 min/month
Response P95 50ms
Efficiency Compute
Plane 8 — AmpereOne A128
99.99%
Max Downtime 4.3 min/month
Scheduling P95 50ms
Network Infrastructure
Plane 9 — Routing & Security
99.999%
Max Downtime 26 sec/month
Packet Loss <0.001%

Why We Can Guarantee This

Best-in-class SLAs require best-in-class architecture. Here's what's behind our guarantees.

9-Plane Isolation

Each workload type runs on dedicated hardware. An issue in video processing never affects your inference jobs. Planes fail independently—your SLA stays intact.

101 Points of Presence

Geographic redundancy at scale. If one POP has issues, traffic automatically routes to the next nearest location. No single point of failure, anywhere.

15% Dormant Hardware

Hot spares at every POP, powered on and ready. When a node fails, failover happens in seconds—not minutes. You never wait for provisioning.

26% Capacity Headroom

We sell 5,038,000 seats on infrastructure built for 6.8M. Your traffic spikes don't break our SLA—there's always room to absorb demand surges.

Zero Network Oversubscription

Dedicated bandwidth on every link. Your packets never compete with noisy neighbors. When we say 1 Gbps, you get 1 Gbps—guaranteed.

Dual-Vendor Production

Supermicro and Dell run in parallel—not failover. A supply chain issue or firmware bug in one vendor doesn't take down your workloads.

Intelligent Seat Splicer

Every request routes to the optimal plane automatically. Inference goes to Gaudi3, video to encoders, RAG to vector nodes. No manual orchestration.

Private Cloud Interconnects

Direct Connect to AWS. ExpressRoute to Azure. Partner Interconnect to GCP. Your data never touches the public internet between us and your cloud.

Carrier-Grade Peering

Direct peering with MegaPort, regional broadband providers, and mobile carriers. Traffic stays on private networks—lower latency, higher reliability, no public internet hops.

6,635
Servers
7,036
GPUs
6,464
ARM Nodes
101
POPs
9
Planes
5,038,000
Seat Capacity

How We Compare

We match or exceed hyperscaler SLAs—and offer guarantees they don't.

Service Parinita AWS Azure CoreWeave
Platform / Compute 99.99% 99.99% 99.99%
AI Inference SLA 99.95%
GPU Compute SLA 99.95% 99.9% 99.9%
Vector / RAG SLA 99.995%
Storage Availability 99.9999% 99.9% 99.9% 99.9%
Storage Durability 13 nines 11 nines 11 nines 11 nines
Edge / CDN 99.95% 99.9% 99.9%
Video Processing SLA 99.95% 99.9% 99.9%
Orchestration SLA 99.99% 99.99% 99.95%
Network Infrastructure 99.999% 99.99% 99.99%

Your Data, Protected

Industry-leading durability guarantees across all storage tiers.

13
nines durability
Object Storage
99.9999999999% — Plane 5
9
nines durability
Vector Index
99.9999999% — Plane 4
9
nines durability
Orchestration State
99.9999999% — Plane 8

If We Miss, You Don't Pay

Automatic credits applied to your next invoice. No claims process required.

99.9% – 99.99%
15%
credit
99.0% – 99.9%
30%
credit
95.0% – 99.0%
50%
credit
90.0% – 95.0%
75%
credit
Below 90%
100%
credit

When Issues Arise

24/7 operations with aggressive response and resolution targets.

● SEV-1

Platform Down

Response
10 min
Resolution
30 min
● SEV-2

Major Feature Down

Response
15 min
Resolution
2 hrs
● SEV-3

Degraded Performance

Response
1 hr
Resolution
12 hrs
● SEV-4

Minor Issue

Response
4 hrs
Resolution
48 hrs

Ready to Get Started?

One seat. Nine planes. Best-in-class SLAs. $175/month.