Best-in-Class SLA Guarantees
The only AI infrastructure with 99.99% platform availability, 99.95% inference SLA, and 13-nines storage durability. We don't just meet industry standards — we exceed them.
Uptime Guarantees by Plane
Each plane in our 9-plane architecture carries its own SLA, backed by service credits.
Platform Overall
API Gateway
AI Inference
GPU Compute
CPU Compute
Vector Search / RAG
Storage
Video Processing
Edge Delivery
Efficiency Compute
Network Infrastructure
Why We Can Guarantee This
Best-in-class SLAs require best-in-class architecture. Here's what's behind our guarantees.
9-Plane Isolation
Each workload type runs on dedicated hardware. An issue in video processing never affects your inference jobs. Planes fail independently — your SLA stays intact.
101 Points of Presence
Geographic redundancy at scale. If one POP has issues, traffic automatically routes to the next nearest location. No single point of failure, anywhere.
15% Dormant Hardware
Hot spares at every POP, powered on and ready. When a node fails, failover happens in seconds — not minutes. You never wait for provisioning.
100% Capacity Headroom
We sell 8.05M seats on infrastructure built for 16M. Your traffic spikes don't break our SLA — there's always room to absorb demand surges.
Zero Network Oversubscription
Dedicated bandwidth on every link. Your packets never compete with noisy neighbors. When we say 1 Gbps, you get 1 Gbps — guaranteed.
Dual-Vendor Production
Supermicro and Dell run in parallel — not failover. A supply chain issue or firmware bug in one vendor doesn't take down your workloads.
Intelligent Seat Splicer
Every request routes to the optimal plane automatically. Inference goes to Gaudi3, video to encoders, RAG to vector nodes. No manual orchestration.
Private Cloud Interconnects
Direct Connect to AWS. ExpressRoute to Azure. Partner Interconnect to GCP. Your data never touches the public internet between us and your cloud.
Carrier-Grade Peering
Direct peering with MegaPort, regional broadband providers, and mobile carriers. Traffic stays on private networks — lower latency, higher reliability, no public internet hops.
How We Compare
We match or exceed hyperscaler SLAs — and offer guarantees they don't.
| Service | Parinita | AWS | Azure | CoreWeave |
|---|---|---|---|---|
| Platform / Compute | 99.99% | 99.99% | 99.99% | — |
| AI Inference SLA | 99.95% | — | — | — |
| GPU Compute SLA | 99.95% | — | 99.9% | 99.9% |
| Vector / RAG SLA | 99.995% | — | — | — |
| Storage Availability | 99.9999% | 99.9% | 99.9% | 99.9% |
| Storage Durability | 13 nines | 11 nines | 11 nines | 11 nines |
| Edge / CDN | 99.95% | 99.9% | 99.9% | — |
| Video Processing SLA | 99.95% | 99.9% | 99.9% | — |
| Orchestration SLA | 99.99% | 99.99% | 99.95% | — |
| Network Infrastructure | 99.999% | 99.99% | 99.99% | — |
Your Data, Protected
Industry-leading durability guarantees across all storage tiers.
If We Miss, You Don't Pay
Automatic credits applied to your next invoice. No claims process required.
When Issues Arise
24/7 operations with aggressive response and resolution targets.
Platform Down
Major Feature Down
Degraded Performance
Minor Issue
Ready to Get Started?
One seat. Nine planes. Best-in-class SLAs. $175/month.